Frequently Asked Questions

General
Are you the USGS?
This site is not affiliated with the USGS, the aggregate data is used only for display purposes. Source of GageWater data: U.S. Geological Survey
Do I have to register a subscription?
Register with us and you'll be able to:

  • Search all gages

  • Access to all map gages

  • View all gage data

  • Gages can be saved to your favorites

  • Send gage SMS and Email notifications

  • Create logs with map markers and track activity or routes

  • Join our email list for news and breaking info

Can I get a more than 25 gages to send SMS notifications?
If you need more than 25 gages to send SMS notifications, please contact us.
How do I change my email address?
Email addresses are the primary form of identification within our system. Users are not allowed to change email addresses. Either the end user can delete their account and re-register to change their email address, or the end user can send an email to info at gagewater.com to request their email address to be changed.
How do I opt in/opt out for gage notifications?
To opt in and recieve gage notifications:

#1 Register an account and enter your phone number on your account details page:

phone number entry

#2 Add gages to your Favoriates page by clicking the heart.

#3 On your Favorites page, click Set to enter a water level trigger value and what type of notification you want to recieve, either phone SMS, Email or both:

set gage trigger value

#4 You can opt out of notifications by turning off the type of notification you don't want.

Click here to view this on a full page.
How often do I get a notification when a flow value is triggered?
If the notification remains active, there will be a notification on the rise and fall of the flow.
Otherwise, two notifications on the rise of flow, and two notifications on the fall of flow.

Why two notifications? Because sometimes cell providers or cell reception isn't reliable, so we send two in hopes at least one reaches you.
What cell phone providers do you support?
We support AT&T, Verizon, TMobile, and USCellular.

Sorry, we only use USGS data and display USA gages, so we only support USA cell phone providers.
Why do some gages say "Data Unavailable"?
During the peak winter or summer periods either a river may be frozen over or there is no water flow to report. A seasonal river is only flowing when there is water. The water gage will only report water when there is water. Please check again at another time.
Can I update my credit card information?
You can update your credit card information by navigating to My Account -> My Details, and clicking the "Update Credit Card" button.
Can I cancel my subscription?
You can cancel your subscription by navigating to My Account -> My Details, and clicking the "Cancel Subscription" button.
How do I delete my account?
You can delete your account by navigating to My Account -> My Details, and clicking the "Delete Account" button.

This will submit a request for the account to be deleted. All data: account information, favorites, and logs will be deleted. Account deletion must go through a vetting process to ensure the account is in good standing and to prevent abuse.
Can I get a refund?
GageWater does not provide or offer any refunds. Feel free to contact us if you want to speak to our staff.
Have a question?
If you still have a question and could not find the answer on this page, feel free to email us info at gagewater.com